Privacy Policy – 288wni Pakistan

1 Who We Are

288wni is an online gaming platform serving players in Pakistan, offering sports betting, live casino, slots and other gaming products. When this Privacy Policy refers to "288wni", "we", "us" or "our", it means the 288wni platform and its operating team responsible for your personal data.

This Privacy Policy applies to all users of the 288wni website, including visitors who browse without registering and registered account holders who actively use the platform's betting, casino, promotions and payment features. By accessing 288wni and creating an account, you confirm that you have read and understood this policy.

2 What Data We Collect

We only collect data that is genuinely necessary to provide you with a safe, functional and personalised experience on 288wni. The categories of data we collect are:

Registration & Account Data

When you create a 288wni account you provide your full name, date of birth, email address, phone number and a chosen username and password. This information is essential to verify your identity, apply age checks and manage your account securely.

Identity Verification Data (KYC)

To process withdrawals and comply with our Know Your Customer (KYC) obligations, we may ask for a copy of a valid government-issued identification document such as a National Identity Card (CNIC) and proof of your registered payment method. These documents are used solely for identity verification purposes.

Payment & Transaction Data

When you make a PKR deposit via JazzCash, Easypaisa, Raast, bank transfer, card or mobile wallet, we collect the details necessary to process that transaction — such as transaction reference numbers, payment method type and transaction amounts. We do not store full card numbers or mobile wallet PINs on our servers.

Usage & Behavioural Data

We collect data about how you use 288wni — pages visited, games played, bets placed, session durations and features accessed. This helps us improve the platform and identify and act on responsible gaming signals.

Technical & Device Data

We automatically collect certain technical information when you visit 288wni, including your IP address, browser type, device type, operating system and referring URL. This data is used for security monitoring, fraud prevention and platform performance optimisation.

Communications Data

If you contact our support team via live chat or email, we retain records of those conversations. This allows us to follow up effectively and maintain a consistent support history for your account.

3 How We Use Your Data

The data we collect is used for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons for which it was collected.

Purpose	Data Used
Account creation and management	Registration data, device data
Identity verification and age checks	KYC documents, registration data
Processing PKR deposits and withdrawals	Payment and transaction data
Fraud prevention and security monitoring	Technical data, usage data, payment data
Platform improvement and personalisation	Usage and behavioural data
Customer support	Communications data, account data
Responsible gaming monitoring	Usage data, transaction data
Sending promotions and bonus updates (where opted in)	Registration data, usage data

We will never use your data to make automated decisions that significantly affect you without providing a way for you to request human review of that decision.

4 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing your registration data, KYC information and payment details is necessary to provide the 288wni service you have signed up for.
• Legitimate interests: We process technical and usage data to prevent fraud, secure the platform and improve our services. These interests do not override your fundamental privacy rights.
• Legal obligation: We may process and retain certain data to comply with applicable financial, anti-money-laundering and identity verification requirements.
• Consent: Where we send you promotional communications by email or SMS, we do so only where you have opted in. You can withdraw consent at any time through your account notification settings.

5 Payments, KYC and Financial Data

All financial transactions on 288wni are conducted in PKR. We work with trusted payment processors that support JazzCash, Easypaisa, Raast, bank transfers, debit and credit cards and mobile wallets. When you make a deposit or request a withdrawal, your payment details are transmitted directly to the relevant payment processor over an encrypted connection.

288wni does not store your full JazzCash or Easypaisa account PIN, your full card number or any sensitive authentication credential on our servers. Payment processors operate under their own privacy policies and security standards, which we recommend reading before using their services.

KYC Verification

Before processing your first withdrawal, we are required to verify your identity. You will be asked to upload a clear copy of your CNIC or equivalent government-issued ID. This document is reviewed by our verification team and stored securely. Once verification is complete, we retain a record of the verification outcome alongside a copy of the document for the period required by our data retention policy.

6 Sharing Your Data

288wni does not sell your personal data to third parties for their own marketing or commercial purposes. We share data only in the following circumstances:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast, card processors and other payment partners to the extent necessary to complete your requested transaction.
• Identity verification providers: KYC documents may be processed by a third-party verification service to confirm authenticity. These providers are contractually bound to handle your data securely and only for the purposes we specify.
• Fraud prevention and security: Technical and usage data may be shared with security and fraud prevention partners to protect 288wni and its players from account takeovers, payment fraud and market manipulation.
• Legal requirements: We may disclose personal data if required to do so by law, court order or a legitimate request from a competent authority. We will only provide the minimum data necessary to satisfy such a request.
• Business transfers: In the event of a merger, acquisition or asset sale involving 288wni, your data may be transferred to the relevant successor entity. We will notify you of any such change via the email address registered on your account before your data is transferred.

All third parties with whom we share personal data are required to handle it in accordance with applicable data protection standards and are not permitted to use it for any purpose beyond what we have specified.

7 Cookies and Tracking Technologies

288wni uses cookies and similar tracking technologies to keep the platform running smoothly, remember your preferences and understand how players interact with different features. Here is a summary of the types of cookies we use:

• Essential cookies: These are necessary for core platform functions such as keeping you logged in during a session and remembering your language preference. You cannot opt out of essential cookies and still use the platform.
• Analytics cookies: We use anonymised analytics data to understand which features are most popular, how long sessions last and where users encounter difficulties. This data helps us prioritise platform improvements.
• Preference cookies: These remember your display settings, such as your preferred game lobby view, so you do not have to reset them on every visit.
• Security cookies: Short-lived security tokens that help us detect and block suspicious login attempts and cross-site request forgery attacks.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using 288wni, although some preference-based personalisation features may not function as expected.

8 Data Retention

We retain your personal data for as long as your 288wni account is active and for a defined period after account closure. Specific retention periods by data category are as follows:

• Account and registration data: Retained for the lifetime of your account and for up to five years after closure.
• KYC and identity documents: Retained for up to five years after the date of verification, in line with standard financial compliance requirements.
• Transaction records: PKR deposit and withdrawal records are retained for up to seven years for financial record-keeping purposes.
• Usage and behavioural data: Aggregated and anonymised after 24 months. Individual session records are retained for up to 12 months.
• Support communications: Retained for up to three years from the date of the last interaction.

Once the applicable retention period expires, we securely delete or irreversibly anonymise the relevant data. If you request account closure, we will begin the deletion process for data that is not subject to a longer mandatory retention requirement.

9 How We Protect Your Data

288wni takes data security seriously. We use a combination of technical and organisational measures to protect your personal information against unauthorised access, accidental loss, disclosure or destruction. Key security measures include:

• All data transmitted between your device and 288wni servers is encrypted using TLS (Transport Layer Security).
• Passwords are stored in hashed form using industry-standard algorithms. We never store your password in plain text.
• Access to personal data within our organisation is restricted on a need-to-know basis. Staff with access to sensitive data undergo regular security awareness training.
• Payment credentials such as JazzCash and Easypaisa account details are handled exclusively by the relevant payment processor and are never held on 288wni servers in raw form.
• We conduct periodic security reviews of our systems and infrastructure to identify and remediate vulnerabilities promptly.

Despite these measures, no online platform can guarantee absolute security. If you have reason to believe your 288wni account has been compromised, contact our support team immediately so we can secure your account and investigate.

10 Your Data Rights

As a 288wni user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team using the details in Section 13.